Policies

Grossroot Psychiatric and Mental Health Fulfilment Policy

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Fulfillment Policy for Cancellations, Refunds, No-Shows, and Terminations.

Clients will be considered absent from an appointment if they are at most ten minutes late for the scheduled appointment time. Clients may cancel their scheduled appointment free of charge within 24 hours of booking on our website, Zocdoc, or any other patient platform. Cancellations made after 24 hours of booking or scheduling will attract a late cancellation fee of $100. A “no-show” for an appointment by a client will attract a fee of $100.00 from the client, payable to Grassroot Psychiatric and mental health Clinic.

Grassroot psychiatric and mental health clinic and its providers, and staff may cancel a patient’s appointment or terminate the patient’s relationship with this clinic for actions or words considered detrimental to or threaten the physical and emotional safety of the clinic’s staff, including providers. Pay refunds will not be issued if one of our providers has attended to a client.

Emergencies

In the case of an emergency, please dial 911 or go to the nearest emergency room.

Phone Calls and Emails

PHONE CALLS: At times, we are not available to receive calls during the day as we are seeing patients and managing administrative duties. Please leave a detailed message as to the nature of your call. We will respond to any messages as soon as possible. If we notice that calls from a patient are increasing in duration and frequency, this may be a sign that you need to be seen sooner. You will be asked to schedule an earlier follow up appointment. After-hour non-emergency calls or extended telephone consultations during office hours that otherwise would have necessitated an office may be charged. Please note that if you have an emergency, please call 911 or go to the nearest emergency room. E-MAIL: E-mail is not a secure method of communication and should not be used to discuss private health information. Please call the office or make an appointment if you have private health information that you would like to discuss. Patients are also encouraged to utilize the Spruce App for faster and secure communication with our office and provider

Payment

Payment is due prior to services being rendered. Credit cards will be kept on file to bill for no shows and cancellations. Please contact your insurance company to verify/confirm benefits, especially out of network benefits for outpatient mental health services.

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